Returns Processing

When you receive and process customer returns, Glenway makes sure it’s done right!

We provide return processing services inclusive of product verification, inspection and sortation. A detailed report, which categorizes each return and supplies digital photos, is available upon request.

At Glenway, we work with you to ensure that each return is closely analyzed to determine the reason for the return and ensure its placement back into your inventory.

By correctly categorizing returns based on the client’s guidelines (for example, normal customer returns, damaged in transit or defective product ) we assist you by verifying the return so you can accurately determine the appropriate credit due to your customer – thus saving you money!

Charge Backs

At Glenway, we protect you against potential charge-backs. Our familiarity with various routing guidelines of the toughest retailers in the business ensures cost-effective product distribution.

***We have helped our clients save hundreds of thousands of dollars!***

Our team knows what to look for, to include vendor packaging errors, UPC and labeling errors.  Once these errors are detected, we notify our clients and fix these errors BEFORE they become a financial issue.

Our comprehensive tracking system monitors every detail in the receiving, warehousing and shipping process including the documenting of when a transport partner is contacted, when a driver arrives at our facility and when your order has been shipped from our location.  Bills of lading are never signed “shipped load and count” without our client’s approval.

Our procedures and documentation help you to refute the unfounded charge-backs that have become so common amongst the largest retailers.  It is no longer about what you make, but what you keep.  In this regard, we are unequalled.